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Return and Refund
Free in-store returns
Return your items free at our store in HONG KONG. if your return is due to change of mind then just make sure you present in store with proof of purchase (within 30 days from delivery) and that your item meets the returns conditions located here.
Please choose carefully when purchasing merchandise designated as clearance in store and online, as change of mind returns will not be accepted. Subject to availability, an exchange for an identical item (same style, model etc) may be provided.
Order Cancellation
Should you wish to cancel your order, you must email us immediately. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
Return Policy
In order to qualify for a refund or replacement exchange, we ask our customers to contact us first, and then send the item back to us within 30 days of receipt.Before enjoying easy exchange & return policy, you must contact us for return shipping address before sending the item back.
We do not cover the shipping cost of returns or exchanges, customers are responsible for the shipping and handling costs.
Refund Policy
We guarantee your satisfaction and if for any reason you are unhappy with the items purchased from us, simply return them to us for an exchange or a full refund. Notify us of the request to exchange or refund within 30 days from the time of goods receipt.
Return Procedure as follows: Please contact our customer support by email through contact us form, by Whatsapp chat and Facebook Messenger during our office hours. Our agents are available from 9am – 6pm (UTC+8) to answer your queries. A member of our support team will give you further instructions on how to proceed, based on your specific needs.
Return / Refund Conditions
Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy.
Please note all items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Goods that do not match exchange / return conditions will be returned to the customer.